Outsourced IT Operations
You can safely outsource your critical bank and insurance application operations to us. In addition to third party products, we operate databases, integration platforms, data warehouses and have a high capacity for taking over tailor-made legacy applications.
Reduce the risks in running your fintech software
We currently manage over 100 critical banking, lending, wealth management and payments business applications with our team of technical and domain experts. We operate in service levels 2-4, excluding first-level end user support, on-premises infrastructure operations and workstations. We can guarantee Finnish, Swedish, and English support with extended service hours. Our operations follow closely best practise ITIL processes and have been audited by various third parties.
We offer support and maintenance services for tailored legacy customer applications. When taking over the custom-made software, we follow a structured process that covers:
- Risk analysis in order to define the needed SLA
- Documentation review and update if needed
- Competence building – and making sure it develops constantly
- Checking GDPR compliance
- Technical capability – access rights, integrations and monitoring
- Working through incident, change and problem management, following ITSM
- Communicating with businesses and vendors, such as providing information about of errors or improvements related to the service/applications
- Escalation channels to the application vendor (if not Profit Software), deploying updates and fixes, etc.
Our operation model.