System renewal – an upgrade in technology or also something else?

Aug 11, 2022 | Blog, Finance, Insights

When discussing a system renewal, hot topics are amongst other digitalization, automation, conversions, and migration. And nothing wrong with these, all important factors ensuring the new system operates as whished and delivers the expected benefit. But will a system renewal bring to the users something in addition to a new interface?

 

Annika Karppinen, PLP Product Manager

”We’ve always done it like this”

I’m sure we have all sometime come across the saying “we’ve always done it like this”. Same attitude can appear also during a system renewal. When the automatization level increases, the amount of routine manual work decreases. And the logic of the new system might differ from the old one. These factors automatically lead to changes also in work processes. Therefore, a system renewal should be seen as a more holistic renewal, not just a shift in technology. For the users this means getting used to both a new interface as well as new work processes and routines.

Technical and mental transformation

The project team members get to know the new operating platform stepwise. Demos of part deliveries and particularly testing phase are great moments to discuss the functionalities of the new system and listen to the system vendors viewpoints of different solutions. These are also natural moments for reviewing current processes and routines and when needed, form new ones.

Also, the trust in the new system and the rationality for the new work routines build up during the project. Project team members have plenty of time to get used to the changes and go through a mental transformation from the old to the new era.

When the launch approaches and rest of the organisation is brought along, the newcomers will not have the same timeframe for getting acquainted with all new. For them, the pilot phase is often their first touch point with the new system and work processes but as the pilot is a much shorter phase than the project, the rest of the organization needs to absorb all new much faster. Now the project team members have a new important role as the ambassadors of the new ear. They can support and rationalize the new processes and help to smoothen the transition. As the rest of the organization will most likely have same kind of questions as the project team members, so who is better to answer them than those who already have been through this phase.

Adjustable standard system

If some part of the deliverable system does not seem to quite fit into the insurers operations, customer specific adjustments are a good solution. Profit Life & Pension (PLP) is a standard system developed for life insurers for administering pension, savings and risk insurance policies and claims. PLP has a parametrized product structure allowing a flexible product configuration. Additionally various system functionalities can be modified according to customer needs. Therefore, each delivery is to some extent customer specific, although the base is the same. We are our customers partners and system renewals are planned, tested, and implemented in close co-operation. By this, we can deliver a solution that supports the customers individual products, needs and procedures.


Got interested? Contact sales@profitsoftware.com

News

Profit Software ranked number 120 on the Tivi 250 list

Tietoviikko has published its yearly report on Finland’s 250 largest ICT companies. It states that ICT sector has grown rapidly; one sign was that minimum revenue limit in order to get to the list was 10.4M euros when it last year was 9.1M euros. The average turnover...

Profit Software rebrands as Evitec to support Nordic expansion

Profit Software is a leading provider of system solutions and consulting services to the Nordic financial service industry. It also offers analytics and information management services across multiple industries. The company is now starting a major rebranding project...

Blog

Tuotekehitystä ketterästi ja yhdessä oppien

Tässä sisältösarjassa tuomme esille Profit Softwaren eri kehittäjätiimejä. Nyt esittelyvuoron saa Mikan ja Teron johdolla tuotetiimimme, joka on erikoistunut Profit Life & Pension -järjestelmään tunnetussa ja pitkäaikaisessa finanssialan asiakkuudessamme. Mika...

Mitä löytyy modernin sopimushoitojärjestelmän ytimestä?

Digitalisaatio on jo monen vuoden ajan ollut kestopuheenaihe vakuutusalalla. Koronaviruksen tuoma paine pystyä palvelemaan asiakkaita etäyhteyksin kiihdytti keskustelua entisestään. Yhtiöt ovatkin viimeistään koronan myötä kehittäneet asiakasrajapinnassa tapahtuvaa...

Alanvaihtajina IT-alalla

Haastattelimme kolmea, jo pitkän uran vakuutus- ja pankkialalla työskennellyttä profitlaista: Annikaa, Elkaa ja Maijaa. Annikalla ja Elkalla on takanaan parisenkymmentä vuotta työskentelyä vakuutusalalla, Maijalla on pitkä kokemus pankkimaailmasta. Alanvaihtajina...

Me tarjoamme turvallisen alun tech-uraansa aloitteleville

Alkuvuoden 2022 aikana olemme saaneet yli kaksisataa työhakemusta juniorpositioihin eri paikkakunnille. Loistavista hakijoista valitsemme keväällä aloittamaan eri tiimeissämme toistakymmentä nuorta osaajaa. Meillä on kokemusta jo useiden vuosien ajalta uraansa...